yes indeed you have read the title correctly. we are excited to announce that the anticipated and loved sassafras box sales are not over........ now offering THE GRAND FINALE of all box sales. this is it, your last chance to stock up on a bounty of your favorite sassafras products. if you have purchased a box in the past you know just how incredible this deal is. we don't skimp at all! your box will be jam packed with classic pieces ranging all the way back to "cherry delicious" to the recent favorite "ellie's tale" and everything in between.
the GRAND box has over $150 worth of product. That means at $45 you are saving over 70% off the original price. this sale will last till the limited qty of boxes we have available are sold out. soooo hurry!
box #2 contains sunshine broadcast and starters papers (2 of each), along with a coordinating selection of stickers and foldies.
QandA:
when will my order process?
please allow 3-4 days for your order to process. the shipping time depends on where you live. most domestic location orders arrive in under 7 business days.
are there repeats from past box sales?
yes there are... lucky for you... never too much of a good thing! you will also find all of the newest sassafras products, never before seen in a box sale. think of all your favorites from this year.
may i purchase multiple boxes?
absolutely. the boxes are identical, so you will receive duplicates. perfect christmas shopping opportunity.
if you have any other questions please feel free to email us at info@sassafraslass.com
I'm glad I'm not the only one, but it's still not a fun situation. I ordered my boxes on the first and haven't heard anything yet. I realise that Canada Customs can take their time, but I'd appreciate being sent the tracking info so I know what's going on.
Posted by: Erin | 11 November 2011 at 02:48 PM
Has anyone tried calling? If you go to Sass' website, there is a phone number for consumers to contact. I only ordered my box last Friday, but just like everyone else--no shipping info, no sign of box. I am disappointed to say the least. ( and there really is no reason why we aren't getting responses--the blog has been updated several times since these posts.)
Posted by: Heather B | 11 November 2011 at 02:49 PM
I thought it was just me. Ordered a week ago, no confirmation, no box but my account was debited :( Emailed Rebecca but got a bounce back saying email no longer works.
Posted by: Ley | 12 November 2011 at 01:08 AM
Received an email today from Rebecca apologizing for the delay - the boxes are expected to be sent out Monday and tracking info will be provided. Works for me! I'm happy to have heard back.
Posted by: goldenblind221 | 12 November 2011 at 01:39 AM
I havent gotten my boxes yet either..charged my account and then nothing!!! someone anyone please???
Posted by: Kerry Duff | 12 November 2011 at 03:25 PM
Unlike goldenblind, I still haven't received a reply to my email asking about status (I ordered 2 wks ago) & no one from Sassafras has commented on this blog. I find this odd since they were quick to answer questions about the sale before it sold out. Sassafras has the opportunity to answer all of our concerns at once here but has not done so.
Posted by: J T | 12 November 2011 at 06:03 PM
Im also in the waiting game and a little sad as in the past they have been so good. NO box been awhile now hope to get it soon.
Posted by: Angela F. | 13 November 2011 at 01:55 PM
I found the shipping notice from PayPal in my spam box. If you have not checked it,you may find it in your spam box.
Posted by: Meg | 15 November 2011 at 02:03 AM
I'm still waiting too...it's been two weeks. I'm up to two emails and phone calls- none of which have been returned. Can someone from Sass please just make a statement here as to what's going on?
Posted by: Michelle | 15 November 2011 at 02:23 PM
I'm so bummed. I love this company so much... Is service always like this? :(
Posted by: Dao | 15 November 2011 at 05:30 PM
Just got a really nice email from Rebecca with a HUGE APOLOGY! They got 3x the expected orders and have been buried. They expect to ship all orders tomorrow.
Posted by: Michelle | 15 November 2011 at 05:44 PM
hi, who do we contact about issues? I was charged as well and have not rec'd anything - credit charged back on 11/3/11. thanks!
Posted by: Laura Stewart | 16 November 2011 at 08:58 AM
I've sent 2 emails asking about order status and had no reply. I ordered over 2 weeks ago. The folks at Sass need to update us all or refund our money if they oversold. Why haven't we heard from them on this blog? It has been updated twice since the Big Box Sale notice!
Posted by: Lee3 | 16 November 2011 at 10:09 AM
Has anyone heard about their orders yet? I emailed, no answer, no delivery, but my money was processes. Doesn't sound promising ...
Posted by: Mahnaaz | 16 November 2011 at 09:53 PM
I received an apology email on Saturday or Sunday with a promise of a shipped package and tracking number by Monday. Still no email with a tracking number so I emailed again. Still no response. Some explanations please?
Posted by: Heather B | 16 November 2011 at 10:02 PM
I also purchased on 10/30 and my credit card has been charged but I have not received any shipping information and no box yet. Very disappointed. I have sent two emails and left a message on their consumer phone line. I just want my product to arrive.
Posted by: Lindsey | 17 November 2011 at 09:40 AM
Was promised shipping info by Monday - it is Thursday and I have not heard a thing. This is ridiculous.
Posted by: goldenblind221 | 17 November 2011 at 10:23 AM
OMG..seriously...C'mon people...GIVE US AN UPDATE!!!! not a good way to run a business!!
Posted by: Kerry Duff | 17 November 2011 at 04:53 PM
Wow...I paid for my box on the 31st and still nothing! It's almost been 3 weeks! I've also e-mailed and heard nothing. And then someone keeps comenting that she e-mailed them and said boxes would be shipped Monday, then Monday turned into Thursday???? There really isn't an exscuse for this...SUPER DISSAPOINTED!!!
Posted by: Kelly | 17 November 2011 at 05:23 PM
Hello all,
I am so sorry that our "grand finale" has made a group of you feel not so grand. We literally got buried with orders! Unfortunately with all the changes that have happened at Sassafras we have a small staff tying up all the loose ends. The box sale took far more time and effort than we expected. We have done our best to reply to emails that came in directly- but we are behind on the blog comments. I will personally go thru each comment and make sure that you have a reply with tracking information. We have always done our best to make our customers as happy as possible! bringing smiles and inspiring creativity has made our jobs worthwhile and fun! so we are very sad that we have caused dissapointment and frustration for those of you who did not receive your box in a timely manner.
Posted by: rebecca | 17 November 2011 at 05:50 PM
Hi Rebecca,
Could you please send me a tracking number for my order? I purchased at the end of October, haven't heard anything, and haven't had a response to my e-mails either. Hoping to finally get my box soon...thanks!
Posted by: Bethany E. | 18 November 2011 at 03:28 PM
Hi, I ordered on the 6th, payment went through, but I have not received any notification that my box has been shipped.
Posted by: Yvette Claire | 19 November 2011 at 11:56 AM
Thank you! Received my box of goodies!
Posted by: Yvette Claire | 25 November 2011 at 12:58 AM
Hi, I've top up my payment on 04 nov to complete my purchase but I am still missing my purchase,Its been three weeks and there is not a single response. please reply as soon as possible!!
Posted by: Kee Ping | 29 November 2011 at 09:50 AM
Bonjour,
J'ai moi aussi commandé une box le modèle à 55$, je n'ai rien reçu (je sais que les délais d'envoi pour la france sont longs, mais plusieurs personnes sont dans le meme cas).
C'est la première fois que je commande et pour l'instant on ne peut pas dire que je suis très contente. Merci de me tenir au courant car ma comande date d'il y a 1 mois et toujours rien, mais le paiement a été débité.
Posted by: sophie | 29 November 2011 at 11:38 AM